Customer Relations Specialist
We are looking to recruit an experienced Customer Relations / Complaints Advisor to join our client based in the local area.
Looking to attract individuals who have a proven track record working in a regulated environment, coupled with experience gained in Relations / Complaints or Collections.
You will have great listening skills and be able to show understanding and empathy when liaising with the individuals ensuring the companies Code of Conduct is being followed at all times.
Joining a great team of individuals, who are all hard workers and very friendly.
Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare, excellent pension contribution), and a focus on employee well-being
Duties:
- Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
- To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
- Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
- Adopt 'right first time' approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
- Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.
- Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
- Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log.
The Individual:
- Be an effective team player
- Proven complaints and relations experience
- Excellent verbal and written communication
- Working to strict SLAs within a high-volume environment
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.