I am recruiting for this new exciting opportunity with an independent security specialist who work with large commercial clients as well as residential properties.
The offices are buzzy with a great energy and everyone is part of a real team in this medium sized organisation.
We are looking for someone who has scheduled or coordinated for any type of engineers and is used to building a relationship with clients and engineers.
No two days will be the same but your main duties will be
Responsibilities:
- Answer phone and emails enquiries from customers and engineers
- Efficiently schedule Engineers to respond to Corrective and Preventative Maintenance calls
- Efficiently schedule accepted quoted works and revisits.
- Liaise with/schedule works for UK wide subcontractors.
- Obtain permits and supply Risk Assessment Method Statements (RAMS) where necessary.
- Record costings agreed with customers clearly in service management system.
- Analyse systems fault reports and book call-outs accordingly.
- Communicate with engineers to ensure schedules are being followed and address any issues or delays.
Skills:
Scheduling or coordinating of Engineers or something similar is ideal for this role
- Ability to work in a fast-paced environment and perform well under pressure.
- Proficiency in using Microsoft Office Suite, including Outlook, Word, Excel.
- Excellent organizational and time management abilities.
- Effective communication skills, both verbal and written.
- Attention to detail and strong administration skills.
Driving is essential due to rural location.
Salary: up to £26,000 - £28000
Schedule: Monday to Friday, 9am-5pm