About The Role
The Receptionist/Helpdesk Administrator will be responsible for ensuring the smooth running of the reception area for internal clients and building users and helping the Administration Manager to ensure the smooth running of the building.
You will be working during the weekend, 07:30 to 08:00, 10.5 hours per week, on a casual basis.
Key Duties & Responsibilities:
- Meeting and greeting visitors, patients, clients, contractors and staff to the hospital.
- To ensure that all visitors and contractors to the hospital sign in the appropriate register.
- Answering incoming telephone calls, dealing with such calls promptly in a professional manner, and re-directing appropriately.
- Dealing with any internal / external enquires.
- Ensuring that all keys given to personnel / clients are logged in and out.
- Ensure that the Helpdesk SLA's are maintained through close management of the Helpdesk software.
- Acting as first point of contact for any building faults and to log all faults.
- To provide monthly reports in relation to Helpdesk calls, both planned and preventative.
- To manage the handyman tasks.
- Ensure that the reception area is well organised and kept tidy at all times.
- Booking meeting rooms and maintaining the meeting room diary.
- Report any situations or issues that could have a detrimental impact to the end users.
- To ensure that adequate staff signing in/out sheets are available at the beginning of each shift.
- Ensure the fax machine is stocked with paper at all times and distribute faxes promptly.
- Supporting the Administration Manager with administrative tasks, and any other ad hoc administrative tasks as directed
- To adhere to all company policies and procedures
- To attend training sessions and company briefings when required.
- To comply with all health and safety regulations and to ensure that any incidents or concerns are reported to the Line Manager.
Person Specification - Skills, Experience and Qualifications:
- The ability to communicate at all levels both written and verbal
- A polite and friendly manner with a good telephone voice
- Excellent customer service skills
- Strong organisational skills with the ability to multitask
- Numerate & Literate (GCSE passes in English and Maths as a minimum)
- Good working knowledge of Microsoft packages; Word, Excel, Outlook & PowerPoint
- Previous proven reception experience
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.