Administrator / Customer Service Administration Assistant who has strong customer service, clerical and administrative skills, excellent communication and organisation with proficiency in Microsoft Office is required for a well-established Design and Manufacturing Company based in Isleworth, Hounslow, Middlesex.
SALARY: £28,000 - £30,000 per annum (depending on skills and experience) + Benefits
LOCATION: Isleworth, Hounslow, Middlesex (TW7) - 100% office based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 8.00am - 5.30pm Monday to Thursday and 8.00am - 1.00pm on Fridays
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Customer Service Administration Assistantwho has strong customer service, clerical and administrative skills, excellent communication and organisation with proficiency in Microsoft Office.
Working as the Administrator / Customer Service Administration Assistant you will play a key role in supporting the company's customer service operations.
As the Administrator / Customer Service Administration you will be responsible for providing exceptional service to clients, managing customer queries, and ensuring smooth day-to-day administrative functions within the customer service department.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
As an Administrator / Customer Service Administration Assistantyour duties and responsibilities will include:
- Customer Support: Handle inbound inquiries via phone, email, and chat, providing timely and accurate information to customers regarding products, services, and orders
- Complaint Resolution: Address and coordinate customer complaints and escalate issues when necessary to ensure customer satisfaction
- Order Management: Process orders and returns, track shipments, and coordinate with other departments to resolve order-related issues
- Record Keeping: Maintain and update customer records and interactions in the customer service database or CRM system
- Reporting: Prepare and present regular reports on customer service performance, trends, and issues to management
- Team Collaboration: Work closely with other departments, such as sales, logistics, and finance, to ensure seamless service delivery
- Continuous Improvement: Contribute to the development of customer service policies and procedures, and suggest improvements based on customer feedback
- Product Knowledge: Stay updated on company products and services to provide accurate information to customers
- Ad Hoc Support: Assist with other administrative tasks as needed, including managing schedules, coordinating meetings, and handling special projects. Assist in planning and coordination company events and exhibitions
CANDIDATE REQUIREMENTS
- Previous experience in customer service, administration, or a related role
- Strong communication skills, both verbal and written
- Excellent organisational skills with the ability to manage multiple tasks
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Problem-solving skills and the ability to think critically in high-pressure situations
- Attention to detail and strong follow-up abilities
- Ability to work independently as well as in a team environment
- High school diploma or equivalent (bachelor's degree in business administration or related field preferred)
- Experience using CRM systems
- Able to be fully office-based from the premises in Isleworth (TW7)
BENEFITS
- Competitive Salary £28,000 - £30,000 per annum, depending on experience
- Company Pension plan
- Paid Holidays & Bank Holidays
- Professional development opportunities
- On-site Parking
- Cycle to work scheme
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12607
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