Appointments Advisor
A reputable and leading organisation based in Belfast, are currently seeking an Appointments Advisor to join their team.
This is a full-time, Permanent position
Working hours: 37.5 per week M-F varying shifts from 9am-7pm and Saturday 9-5 on a Rota basis.
With a salary of £23,288 per annum
Job role:
As an Appointments Advisor, you will be responsible for taking all inbound calls to the company, ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments.
Essential Criteria:
- 5 GCSE grades A-C including Maths and English or equivalent
- 6-12 month's customer service experience.
- Excellent IT skills with proven experience in Microsoft packages
- Demonstrable ability to prioritise work, meet deadlines and work calmly under pressure
- Understanding of the Data Protection Act and importance of confidentiality
- Ability to multi-task, and work to deadlines
- The ability to communicate effectively with a wide and varied range of people e.g., medical professionals, colleagues, patients, or customers
- Keen attention to detail and the reliability to convey accurate information
Main Duties and Responsibilities:
- Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.
- Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.
- Following up on enquiries by phone and email.
- Proactively follow the Patients' Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
- Process and book all referrals within appropriate time frames.
- Scheduling of surgical procedures within specific time scales.
- Ensuring that all patient treatment records are accurate and up to date.
- Liaising with colleagues across a variety of teams.