Customer Service Advisor
Near Stanton, Suffolk
£23,500 per annum + benefits
Full time
Permanent
9:00am to 5:30pm
With over 25 years of experience in the residential lettings industry, our client is a recognised leader in the property services sector. Known for delivering top-tier gas and electrical safety inspections and boiler installation services across the UK, the company has earned a reputation for quality and reliability. As they continue to expand, they are looking for a dynamic and enthusiastic individual to join their dedicated team.
Customer Service Advisor Responsibilities:
- Take incoming calls from customers, tenants and engineers and action in a timely manner
- Take down orders accurately while on the telephone, ensuring that all the necessary information has been captured accurately to process the booking.
- Administer emails relating to Customer Services in a timely manner.
- Deal with internal and external queries and tasks promptly and efficiently.
- Liaise with customers, tenants, agents and engineers, with any queries or complaints.
- Fully understand the products on offer and the pricing thereof and be able to guide and converse with customers and make informed decisions of which product or service will suit the customer best.
- Complete monthly order renewal process by emailing to customers.
- Provide support to the business by covering other Customer Service desks when colleagues are on leave or have other absences.
Customer Service Advisor Requirements:
- Excellent telephone manner
- Reliable and punctual
- Proactive with exceptional organisational skills
- Able to prioritise and work under pressure
- Ensure operational processes are carried out end to end
- Maintain a positive, customer focused outlook even when under pressure or busy.
- Familiar with Microsoft Office Software
Remuneration and Benefits
- Hours of Work: 9:00am to 5:30pm – 1 Hour unpaid lunch
- Salary £23,500
- Holidays: 20 days + bank holidays rising to 22 days after 1 year's employment
- Company Pension. Nest Scheme
- Company Sick: Pay 5 days on a rolling 12-month basis
- Free Parking
- Free Private Healthcare with Benenden Health
- 15 Hours Paid Medical Time
For more information on this vacancy, please contact Megan Reeve on .