Do you have an understanding of, or interest in health-related behaviour change?
Do you have the ability to establish effective and appropriate rapport, internally and externally?
Then consider the role of Outreach Co-ordinator at Reed in Partnership!
This is a part-time position working 18.75 hours per week.
Please note: All applicants must have access to their own vehicle. You will be based from home with frequent travel across the Norfolk area.
What is the role about?
The Outreach Co-ordinator is required to support the growth and development of the Norfolk Stop Smoking Service contract which has been designed to support residents accessing smoking cessation services. They are critical to the successful delivery of Reed Wellbeing's world class evidence-based health and wellbeing behavioural lifestyle interventions.
The Outreach Co-ordinator is responsible for;
- Planning and implementing an engagement strategy to promote and grow Norfolk Stop Smoking Service.
- Delivery of remote promotion of Norfolk Stop Smoking Service, including partner communications, creation, and delivery of digital marketing activity.
- Attend meetings and events, supporting the setup of stalls and stands, ensuring sufficient marketing and promotional material is present.
- Presenting to internal and external stakeholders, partners and the general public.
Just some of your day-to-day responsibilities will include
Business Development
- Identify key contacts in partner organisations (all types) who are in a position to provide either direct referrals or access to individuals who may self-refer.
- Present Reed Wellbeing's services in the wider community, and partner organisations. Targeting identified at risk groups and areas of high deprivation.
- Presenting at events or remotely to partners and the general public.
- Identify new areas for engagement to ensure the achievement of referral targets and programme participants.
Customer Service and Relationship Management
- Ensures partner and referral organisation requirements and expectations are always met.
- Troubleshooting any issues as and when they arise professionally and at speed.
- Co-ordinates staff or volunteer activities to ensure smooth, professional and compelling engagement.
- Represents Reed Wellbeing at any additional meetings as required.
Administrative Duties
- Entering any necessary or relevant detail into databases.
- Support the collection and write up of Good News Stories.
- Deliver engagement projects, such as contacting participants who have failed to attend to attempt re-engagement or investigating reasons of disengagement.
- Conducting follow up calls to participants capturing experience and feedback from the service, outcomes and impactful case studies for promotion.
What's in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be found on our website
- With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with
Essential Attainments:
- Competent Excel skills, with the demonstrated capability to understand, monitor and analyse spreadsheets.
- Excellent telephone manner, persuasive and friendly, with a track record of success in achieving results from initial telephone contact.
- Ability to positively sell the features and benefits of a programme in an engaging manner to multiple audiences both on a one to one and formal large scale presentation basis.
Desirable Attainments:
- Previous experience of working in a highly targeted results driven role.
- NCSCT Certificates in Smoking Cessation Practitioner including the following areas smoking cessation; mental health, pregnancy and post-partum period, VBA and second-hand smoke
Essential Criteria:
- Ability to establish an effective and appropriate rapport with programme participants who need to achieve and maintain lifestyle changes (eg. Stopping smoking)
- An understanding of and/or interest in health-related related behaviour change.
- Active listening skills whilst maintaining a non-judgemental perspective on participant's lifestyle and health.
- Excellent communication and relationship building skills, with demonstrated ability to communicate effectively and persuasively with people at all levels, both informally and in formal presentation settings, building long-term productive relationships.
- Demonstrable time management and personal organisation skills with the capacity to monitor, evaluate and report on work carried out.
- Good research skills, with demonstrated ability to think innovatively, suggest and implement improvements to get the best results.
- Proactive and tenacious approach determined to see through task in hand.
- Organised and methodical with attention to capturing detail.
- Analytical thinker, able to compile and analyse data sets.
- Team player, willing to work flexibly to achieve the goals of the programme.
- Willingness to undertake evening and weekend work as required.
- Able to travel extensively across the contract area.