Estate Services Manager
Location: Tower Hamlets/Hybrid working
Salary: £52,514
Contract details: Permanent
Weekly hours: 37.5
About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar - work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.
If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we'd love for you to be a part of our journey.
About the role
Are you a seasoned property professional with a passion for delivering exceptional customer service and have experience is delivering high quality estate services.
We are seeking a dynamic Estate Manager to join our team.
- You will play a pivotal role in managing the day-to-day operations of Estate Services, Service Charge management, contracts management, estate management and facilities management.
- With a strong estate management background and in-depth knowledge of the residential services and service charges.
- Experience of building and managing effective relationships with a range of stakeholders, ideally in a matrix way across teams.
- Experience of effective analysis of complex data to make business decisions.
Key responsibilities:
- Experience of building and managing effective relationships with a range of stakeholders, ideally in a matrix way across teams.
- Estate Management and managing a team of mobile cleaners.
- Experience of effective analysis of complex data to make business decisions.
- Strong IT skills, including advanced Excel.
- Providing exceptional customer service to residents
About you
To succeed in this role, you will possess:
- Proven experience in Estate Management, Building Safety and Service charges.
- Excellent communication and interpersonal skills and stakeholder management.
- Strong organisational and time management abilities.
- Experience in managing Operational teams in delivering key services
- Data management
- A customer-focused approach
If you are ready to take on a challenging and rewarding role, please submit your CV and supporting statement.
What we offer you
Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.
Closing date for applications: 24th September 2024
Interview Date: 3rd October 2024