Regional Adjuster Leader
The team comprises Desk and Field based adjusters working closely together and supported with Adjuster Technicians to provide a professional and high-quality service to our clients and customers. Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service.
This job role is a senior appointment within our Field Adjusters team. The role holder will manage a small number of higher value claims as-well as act as a mentor and technical lead for staff with lower levels of adjusting experience. The position will be highly focused on improving the performance and quality of the adjusting team and the role holder will be a member of the wider management team.
Where: Remote in the South (in or around London/Bristol/Reading/Oxford), additional surrounding areas would also be considered.
When: 37.5 hours per week.
Salary: £40K - £60K DOE and company car.
What you will be doing:
- Conducting site visits and assessments to establish the cause and quantum of Insurance claims.
- Empathising and engaging with the customer to ensure that they are treated as an individual. Taking the time to consider the impact of the claim and the required claim stages on the customer. Maintaining confidentiality and high personal ethical standards throughout.
- Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
- Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues. Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual's expertise.
- Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome and creating a ‘joined up' process. Communication may be written or verbal.
- Providing a high level of technical, quality and customer service commitment. Complementing company's goal to be the ‘best' in the market.
What we need from you:
- Significant property adjusting experience.
- CILA or CII Qualified or are able to provide evidence of working towards.
- Construction industry experience/ knowledge would be an advantage.
- Excellent customer service and communication skills
- Experience in compliant handling
- Competent across Microsoft and bespoke software packages.
- Driving licence due to the nature of this role.
Interested?
Call Laura for more information on or apply online