Account Manager
- Job Type: Full-time
- Location: High Wycombe
- Salary: £27,000 - £35000 per annum
We are seeking an Account Manager to join our dynamic team. In this role, you will manage a diverse portfolio of clients across various niche markets, including Clinical, Transactional Billing, Training, and Events. You will act as the crucial link between our customers and our fast-paced production environment, ensuring that each department meets client needs promptly. The Account Management team is essential in achieving our sales targets by fully understanding and meeting customers' needs while maintaining and expanding their account base.
Day to Day of the role:
- Raising accurate estimates on our MIS system, capturing all costs and quoting customers.
- Briefing Operation Managers to ensure each project is produced to the highest quality.
- Updating Dashboards and Work in Progress spreadsheets for visibility.
- Creating Job Bags with clear and accurate instructions for all departments.
- Consulting with suppliers for Outwork and developing relationships to support accurate Purchase Order management.
- Managing all work in progress effectively, tracking production stages.
- Ensuring products meet exact customer specifications, high standards, and timely delivery.
- Confirming delivery dates with clients and coordinating with the Despatch team and courier partners for worldwide distribution.
- Managing timelines and customer deadlines to ensure production milestones are met.
- Investigating and resolving issues within an acceptable timeframe.
- Preparing jobs for accurate billing to customers on a weekly basis where applicable.
- Documenting customer interactions and important discussions for internal communication.
- Collaborating with team members, supporting their workload, and covering holidays as needed.
- Upselling services to grow existing business.
- Assisting other departments with monthly housekeeping requirements.
- Ensuring adherence to Goods in Procedure by customers and suppliers.
- Logging Non-Conformance Reports (NCRs) on our MIS system for management review and corrective action.
- Flexibility to conduct ad hoc tasks as requested by the management team.
Required Skills & Qualifications:
- Experience in the Print sector, with a background in Digital and Litho print; mailing experience is desirable.
- Attention to detail and accuracy.
- Highly organised with good planning and organisational skills.
- Intermediate IT skills, including proficiency in Microsoft Office suite.
- Excellent communication skills and the ability to work well under pressure.
- Initiative-taking with the ability to meet targets and deadlines.
- Good critical thinking skills and the ability to make sound commercial decisions.
- Ability to find solutions independently and execute them confidently.
- Team player, willing to share workload and assist colleagues.
Benefits:
- 23 days holiday per annum plus long service days.
- On-site parking.
- Auto-enrolment pension scheme.
- Death in service benefit.
- Volunteer days.
- Part of an Employee Ownership Trust.
To apply for this Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.