It's selling the ticket for an incredible day out.
It's the collaboration and the community spirit. And it's helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.
Whether you're selling the ticket that starts it all, sharing information to enhance their visit or liaising with key industry partners for group visits, joining our outstanding and friendly Tickets Sales and Information team you'll be a vital part of each visitor's experience.
We are open to considering part-time contracts
Key Responsibilities:
- You'll handle phone, online, and in person ticket sales, providing a helpful and efficient service to customers.
- You'll engage with customers, maintaining a friendly and professional demeanour, answering their questions and offering information to enhance the customer experience.
- Skilfully upselling merchandise, gift aid, promoting e-mail subscription, and promoting the other experiences we have to offer.
- Responding to queries from our e-mail inboxes, you will help answer the varied questions from members of the public about their visits and our sites.
Essential Criteria:
- With a positive, approachable and adaptable communication style you'll be confident engaging with a wide variety of people over the telephone in our busy contact centre and face-to-face at our ticket desks.
- Proactive and motivated by results, you'll be able to deliver both ambitious sales targets and extraordinary customer service.
- You're also an excellent team player, with the ability to work flexibly and effectively in an often-changing environment.
- It's important that you'll be able to use a variety of IT packages and be comfortable learning new ones.
- With good organisation and great attention for detail, you'll be able to prioritise your day and always work accurately, even when things get busy.
In all you do, you'll be eager to deliver customer satisfaction, leaving a positive impression that will last long after their visit has ended.
Benefits
We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.