Account Manager
Our client, a leading procurement company based on the outskirts of Norwich, are currently seeking an Account Manager to join their Fuel Team.
This is a full time, permanent role, based in Norwich, working 37.5 hours per week.
Salary: £28,000 per annum
Job purpose and overview:
You will be responsible for leading on Member Service Requirements with the Procurement Manager and facilitating the smooth migration of key product areas to ecommerce platforms where relevant.
As the Account Manager, you will be focused on simplifying and digitising the Fuel procurement processes, ensuring our members receive expert Fuel account management support along with excellent customer service.
Benefits:
- 8% employer pension contribution
- 26 days holiday per annum, plus bank holidays. This rises with each years service by an additional day, up to 7 extra days
- Have your birthday off as an extra days holiday, if it falls on your working day
- Free lunch daily from our clients onsite Café
- Membership (giving discounts at hundreds of retailers and suppliers)
- Life assurance
- Discounted gym membership
- Cycle to work scheme
- Hybrid working
- Free onsite parking
Duties and Responsibilities:
- Providing members with expert fuel guidance along with account management support on all core and ancillary product lines
- Service Member Fuel requirements received via telephone/email/ ecommerce platforms
- Promptly answer calls with excellent levels of customer service
- Dealing with order processing and enquiries ensuring the best prices and required delivery timescales
- Servicing Fuelcard and Fuel/LPG Top up services
- Ensure members are kept updated with progress on their orders
- Taking responsibility of all failed quotations to identify and report reasons for procurement resolution
- Identify new business opportunities for and work towards increasing member commitment
- Supporting any proactive seasonal calling campaigns to ensure our members are aware of all products and services and upselling whenever possible
- Assisting with administrative tasks as required
- Ability to work outside of usual office hours as and when required. You may also be asked to represent the company outside of the office
- Assist the invoicing teams where necessary to facilitate prompt member/supplier query/billing resolution
Essential Skills, Qualifications & Experience (non-exhaustive list):
- Exemplary customer service skills
- Excellent communication skills, both written and verbal
- Learn about new technologies
- Write clear and convincing proposals
- Undertake analysis and summarise findings clearly
- Strong IT and data management skills including all Microsoft Packages
- Excellent record keeping skills
- Previous experience working in a customer service industry
- Strong administrative skills
- Patience with non-technical people
Desirable Skills, Qualifications & Experience (non-exhaustive list):
- Problem Solving, ability to handle unexpected or difficult situations
- Ability to win new business
- Fuel industry experience
- Basic knowledge of ecommerce platforms and handling online order requests
- Able to work to tight deadlines in a fast-paced environment
- Able to come up with ideas for improvement and development of the Fuel category
- Team player but also able to work alone and use own initiative
Further information:
Working as an integral part of the Fuel team you will deliver a smooth procurement process based on Members needs and requirements.
Committed to building strong partnerships throughout the supply chain to ensure the highest levels of service and competitive pricing.
For further details of this exciting opportunity please forward a copy of your CV today!
Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.
If we can take your application further, we will of course be in touch.
Todd Hayes is acting as an Employment Business in relation to this vacancy.
Todd Hayes Ltd