Company description:
ClearCourse
Job description:
Do you see yourself as someone who can learn quickly and use your initiative to get the job done?
Do you enjoy traveling around the country and helping customers?
In this case, the Installation Engineer role would be the chance to further your career with us.
You'll be working across the EPOS businesses in ClearCourse Retail and Hospitality. The Retail and Hospitality Division offers market vertical-specific software solutions for on-premises and online trading comprising EPOS, e-commerce, vouchering, and data validation solutions, integrated into our in-house payments' platform, ClearAccept.
As an Installation Engineer you will be responsible for building systems, training the customer, installing the system and hand holding the customer through an install and set up. This role will require attendance on customer sites.
We offer a competitive salary and generous list of benefits which include:
- Life Assurance and private medical cover with cash plan
- Group Income Protection and enhanced Company Pension
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
- Hybrid-working model with 25 days annual leave
- 24/7 employee assistance programme including Peppy Health App
- Bike to Work Scheme
- Generous Recruitment referral scheme
- Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers
Key Accountabilities:
- Arranging timely delivery of Hardware
- Undertaking stock control and tracking stock (booking in stock, moving stock to correct location, and updating our stock system)
- Sending and replying to emails
- Completing Purchase order requisition forms
- Ensuring a clean working environment
- Working un-supervised.
- Assist in the configuration of new hardware on hot stage.
- Assist in updating handover documents for hot staging always ensuring accuracy.
- Provide support to the Helpdesk Team with technical and software requirements.
- Install EPOS and associated systems at client sites.
- Build and install data onto the system as per client requirements.
- Preparation and delivery of training to clients.
- Responsible for building the system and undertaking the new build in line with client's requirements.
- Responsible for undertaking the system handover with clients.
- Liaison with clients and internal teams at all times.
- Maintain excellent client relationships.
Required skills and experience:
- Basic TCP/IP knowledge.
- Able to adapt and operate in line with client standard operating procedures.
- Self-confidence and good interpersonal skills.
- Excel knowledge.
- Problem solving/fault finding skills.
- Driving licence
This is a full-time role working 37.5 hours per week and you'll be 50% of the time in our Waterlooville office and 50% out on the customer's site. You could be traveling 2 or 3 days a week depending on how many installations we've got on and projects could be all over the country which is why flexibility is key.