Customer Service Coordinator

Our international client requires an experienced Customer Service Coordinator to join their team for an indefinite period

Position Summary:

You will work in a busy department that represents the heart of the business and manage all customer orders, shipping, and invoicing related to orders received from the regional sales offices.

1. Major Job Functions:

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 To manage all sales order processing including projects, from receipt of order through to invoicing and reporting of the results.

 Liaise with customers on the status of each order with updates as required for customer service metrics

 To liaise with the Customer Service Department regarding commercial and technical queries relating to products, and orders for products.

 Liaising with various offices and vendors to ensure customer delivery expectations are met

 Provide customers with documents, certificates, manuals and datasheets as and when required

 Dealing with telephone enquiries from customers and regional offices

 Assisting with the stock take, and investigating the discrepancies afterwards.

 Producing daily financial reports

 Liaise with the finance team to create new accounts and existing account amendments.

 Assist the finance team with matching invoices against purchase orders.

 Maintain and monitor customer order mailboxes.

 Monitor, update and maintain customer portals including uploading documents and updating delivery information

 Work with shipping/logistics to produce bespoke customer documents as required

 Other duties and projects as specified.

1. Key Skills and Behaviours Required

Key Skills required are:

 Customer order management and processing experience

 Computer literate with a good working knowledge of Microsoft applications

 Numerical accuracy

 Articulate, good written and verbal communication

 Accurate, good attention to detail

 Ability to prioritise, and manage multiple tasks

 Team player and able to work on their own initiative

The behaviours required are:

 Positive, enthusiastic attitude

 Flexible to changing priorities

 Able to manage situations so they don't become stressful

 Friendly and approachable

 Supportive to all team members

 Co-operative and collaborative with all team members

 Self-awareness to modify and choose appropriate behaviour to influence a situation positively

 Confidence to express ideas and thoughts on situations or events

 Able to build positive relationships, rapport built on mutual trust

Interested? Please apply.