Based in Borehamwood, Hertfordshire, our prestigious client is looking for a Customer Service Coordinator to join their small team on a permanent basis. Due to the nature of the business, the team operates 7 days a week, spreading 40 hours across either 4 or 5 days a week.
This job would suit someone with proven experience in a customer service environment with a passion for delivering excellent customer service.
This company is a specialist service provider with interesting products and a great track record in an industry that adds significant value to its customers.
The successful individual will have excellent communication skills with the ability to hold a conversation in a professional manner alongside multitasking and completing administrative tasks. For this role you must have excellent organisational skills and can work well under pressure to achieve KPI's.
Job responsibilities:
- Handling inbound and outbound calls whilst delivering exceptional customer service at all times.
- Processing new bookings, booking extensions and terminations within required SLA's.
- Completing daily operational tasks.
- Offering additional products or solutions to improve the customer's experience
- Handling customer complaints efficiently through to resolution.
- Updating company systems with accuracy, processing rental documentation and providing reports.
- Maintaining communication periodically throughout the customer's hire and pass relevant feedback onto Supervisor.
- Working closely as a team by providing support to others when necessary.
For more information about this role or any other Customer Service Coordinator jobs in Borehamwood, Hertfordshire please don't hesitate to contact us in confidence or visit our website.
Every application will receive a response as this is the recognised working practice at MRK Associates.
MRK Associates - AGY.
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