eCommerce Team Leader Job in New Milton
We are proud to be working with a well-established and thriving client in the New Milton area. They are seeking a driven individual to join the team in a brand-new eCommerce operations role. This is a fantastic opportunity to lead a team of Assistant Team Leaders and Packing Technicians in a fast-paced, dynamic environment. You will play a key role in driving performance, fostering continuous improvement, and working collaboratively across departments to make a tangible impact on our packing operations. If you're a natural leader who enjoys delivering results, we would like to hear from you.
Salary and Benefits:
- A salary of circa £30,000 per annum plus discretionary bonus and opportunity for overtime
- Working hours are 07:30-15:15 Monday and 07:30-16:15, Tuesday to Friday
- 32 days' holiday (inclusive of bank holidays)
- Cashback on routine healthcare treatments
- Company pension
- Enhanced Maternity, Paternity and Adoption Pay
- Company Sick Pay
- Employee Assistance Programme
- Access to discounts on everyday shopping, entertainment and lifestyle
- Employee discount
- Cycle to work scheme
- Refer a friend scheme
- On-site free parking
Duties and Responsibilities:
- Lead and support the eCommerce packing team, including training, holiday planning, absence management and performance reviews
- Lead the team to meet or exceed KPIs, including packing accuracy, labour efficiency, and waste reduction
- Help lead further development of fulfilment systems to ensure systems meet operation and service requirements
- Promote and lead a continuous improvement culture by setting performance improvement targets and encouraging change
- Implement and maintain quality control processes
- Enforce standard operating procedures (SOPs) to ensure consistency and efficiency
- Maintain high standards of housekeeping and adherence to 5S principles
- Lead and encourage cross departmental communication and working well with the Ops Lead to ensure best practice and cross functional teams
- Foster team development through coaching, feedback and training, ensuring training and skills matrix are correct and in use
- Celebrate good performance
- Manage order fulfilment software
- Manage and interpret internal systems and reports
Minimum Skills and Experience Required:
- Proven experience in a leadership or operational role, ideally within the manufacturing sector and FMCG sector
- Experience in eCommerce operations is desirable but not essential
- Comfortable making decisions quickly and putting them into action
- Great attention to detail with the ability to spot issues and resolve them effectively
- Highly organised with the ability to priorities and manage multiple tasks at once
- Clear communication skills with both colleagues and customers
- A proactive attitude with enthusiasm for taking initiative and collaborating effectively with the wider team
- Great personable skills
- Happy to expand your skills by using new technology and learning new ways of working.
- Familiar with ERP software, such as SAP is desirable
- Proficiency with Microsoft packages
This eCommerce Team Leader role would suit candidates who have leadership experience and from a product background.