Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?
We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. If you are looking for a role within a business that inspires self-motivation, commitment and passion then you may just be the perfect missing piece to their team in Welwyn.
Our client requires a Junior IT Technician to join their diverse team on a 4 month contract. They are committed to rewarding their employees for their impactful challenging work, so here are the perks:
- Free parking onsite
- Fun company events
- 25 days holiday per annum + recognised bank holidays
You will be the kind of person who wants to make a difference within your day-to-day work, but of course there are a few other requirements, other than having a passion for IT:
- Available for a 4 month contract
- Interest in developing IT problem solving and people skills
- Excellent customer service skills
- Calm, assured, and empathetic nature
- Experience with ITSM systems is preferred but training will be provided
- Excellent team working skills
- Previous experience with enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is preferred but training will be provided
- Experience with iOS devices (iPhone, iPad & Mac), Windows hardware, and meeting room technology is preferred but training will be provided
- Previous experience in building and configuring computers is preferred but training will be provided
In this role you will be working in and amongst the IT services team to provide problem solving and support with queries and problems. You will also be responsible for:
- Provide proactive, customer-focused, face-to-face onsite support to end users
- Support the imaging and configuration of a large number of computers
- Ensure swift resolutions to IT queries or problems
- Log and track end user incidents using ITSM systems
- Work within SLAs
- Build strong relationships with team members and end users
- Learn and build knowledge of the products and services provided
- Help end users make the best use of the products and services
- Provide both reactive and proactive maintenance support
Job Title: Junior IT Technician
Location: Welwyn
Salary: £12.50 - £15.00 per hour (PAYE), excluding holiday pay OR £16.58 - £19.89 (UMB)
Full Time: Monday - Friday, hours between 8:30am - 6:00pm (7.5 hours per day)
For more information about this Junior IT Technician role, please contact Chloe McCausland at Clearline Recruitment.