Pertemps are recruiting for a customer service & sales support for a global manufacturer.
Excellent salary of £26,000 - £30,000 per annum depending on experience.
Are you detail-orientated and empathetic ?
Responsibilities:
- Reply to various customers' requests through emails or by phone.
- Order processing, sending PO confirmation, delivery lead time, communication, and proposal of alternative items in case of BO, follow up order deliveries.
- Daily invoices control conformity of prices, properly sent to customers.
- Issue customer credits.
- Overdue follow up: issue and send account statements, payment follow-up.
- ERP system maintenance.
- Quality complaints follow up.
- Monitor product recall.
- Archiving of customer service documentation for audits purposes.
- Tenders support in collaboration with the tender & pricing manager – provide documents, preparation of samples and organisation of shipment.
Skills and qualifications:
- Meticulous and detail orientated.
- Good understanding of IT systems, Excellent user skills.
- Empathetic, patient, and clear communication skills.
- Accountable and takes responsibility.
- Customer service experience from the MD industry.
- English proficiency.
- Strong customer service focused mentality.
- Excellent communication skills.
If you're an experienced customer service advisor with great communication skills and knowledge in the manufacturing industry, then apply now!!