WEEKEND CONCIERGE IN MAYFAIR
Saturdays and Sundays: 8am to 5pm
Salary: £12k pa
Duties & Requirements:
- Deliver unparalleled level of service in an intuitive and bespoke manner
- Greet residents and their guests upon arrival, in a warm and friendly manner. as well as looking after their safety and comfort.
- Manage all calls from residents and answer all emails in a timely fashion.
- Organise any postal requirements on behalf of residents.
- Build trustworthy, professional relationships with all residents and aim to exceed expectations when dealing with any lifestyle requests including transportation bookings, restaurant bookings, theatre bookings, chauffer service and dry-cleaning requests.
- Be fully informed on daily activities e.g., deliveries, residents moving in/out, residents' arrivals/departures, viewings, contractors, etc.
- Supervise contractors and service partners working on-site ensuring third parties adhere to the House Rules.
- Have a comprehensive understanding of the SOP manual and act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept up to date.
- Be fully conversant with the health & safety, fire, and emergency procedures.
- Carry out recorded systematic checks of all reception and common parts areas.
- Reporting all incidents to management in a timely professional manner.
- Ensure reception area and common parts remain pristine at all times, light cleaning duties will be required e.g. sweeping/mopping and dusting.
- Ensure accurate and timely submission of any reports, administrative work and handover to the weekday Concierge.
- Previous experience within 5-star Hotel or super-prime residential
- Must have good organisational skills, excellent communication skills and customer service skills, and good understanding of Health and Safety
- Experience dealing with high-net-worth clients
- Good knowledge of the central London area and surrounding local area
- High standard of written and spoken English, additional language skills beneficial
- Must be assertive, show initiative and have a very keen eye for detail
- Enthusiastic and motivated to help internal and external partners
- Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline
- Eligible to work in the UK .