Client Service Delivery Associate
- Location: E1 8EU Hybrid
- Hours: Monday - Friday 9:00 am - 5:30 pm
- Salary: £25,000 - £30,000 Plus Company Benefits
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
As the Client Service Delivery Associate you will be responsible for supporting within the operational delivery for our major account clients. This role is ideal for an ambitious customer centric individual seeking to enter the Service delivery space within one of the UK's leading technology groups.
Key responsibilities for this job:
- Creating key service reports on areas such as the monthly service reviews, financial billing, and incident, change and problem management.
- Managing the service transition and subsequent service delivery as part of the various project deliverables that are in the pipeline
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Ensuring that operational teams and subcontractors maintain a clear understanding of the client's needs, and provides day-to-day client advice and support;
What you'll need to succeed:
- A strong "can do" attitude;
- A strong "customer-centric" ethic that puts the customer first;
- Strong reporting skills; previous experience in using Service Now, Excel and Visio is a bonus
- A team player with an ability to positively motivate self and others;
- Ability to work under pressure and manage a number of tasks simultaneously;
- Must be numerate and well organised;.
- A diligent and conscientious approach to carrying out work is essential;
- Strong written and oral communication skills, with an ability to draft own correspondence;
What we offer:
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, employee forum, women's network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!
Please click apply now to be taken to our website where you can see the full job description for the role.