Are you a Customer Success Manager with experience in FinTech, InsurTech, SAAS or Software House? We are supporting a growing software company to hire a full time permanent Customer Success Manager to join their team based in Horsham.
This role is a key functionality to the business and offers hybrid working with only 2 days per week required on site.
Key Responsibilities for the Customer Success Manager:
- Taking on 12 clients based both in the UK and Overseas
- Develop, grow and build relationships with clients to build activity on the accounts
- Operational reviews of client accounts, getting feedback from clients on system performance and optimisation
- Being the point of contact for any issues, resolving or escalating where required
- Monthly service reviews, monitoring SLAs, Support requests and system performance
- Quarterly face to face meetings
Key Skills for the Customer Success Manager:
- Experience working in a similar role
- Previous experience working within FinTech, InsurTech, SAAS or Software House
- Exceptional client management and relationship building
- Unmatched communication skills
Please apply as directed!