Ready to level up your IT career? Join a dynamic team as a 3rd Line Engineer!
Technologies You'll Work With:
- HPE server/SAN infrastructures
- Hyper-V, VMware, Windows Server/Desktop OS, Office 365
- Sophos suite, HPE/Aruba networking, managed backup solutions (Datto, Veeam, Acronis)
- Hosted VOIP solutions (Gamma Horizon)
- LAN/WAN technologies
Key Responsibilities:
- Provide top-notch 3rd Tier technical support
- Efficiently diagnose and resolve escalated issues
- Maintain high levels of customer service
- Adhere to service management and security principles
- Keep detailed support notes and update customer documentation
What's on Offer:
- Flexible/hybrid working
- Fully funded training plans
- Private medical
Requirements:
- Experience in a Managed Service Provider environment
- Strong skills in Windows OS and Office 365
- Excellent communication and networking skills
- Valid UK driving license
Bonus Points For:
- Industry certifications (CompTIA A+, MS certification, etc.)
- Networking certifications (Network+, CCNA)
- Experience with CyberEssentials, Mitel telephony, and project installations
For more info, ping your CV or Apply directly via the job ad.