CUSTOMER SERVICE ADVISOR - WALSALL, WEST MIDLANDS
- Competitive OTE of £32 - £34K DOE
- No Saturdays
Our Client is a West Midlands multi award winning dealer group, currently representing many major franchises. We require a Service Advisor at our busy in Walsall.
If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.
What we are looking for
The Service Advisor role is one of the busiest and most critical roles in our Dealerships. You will be the relationship manager between the customer and the workshop, ensuring our Customer Satisfaction levels are outstanding. Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.
Ideally you will have at least 2 years Customer Service and Telephone experience, preferably within the Motor Industry although this is not essential. We are looking for individuals who possess the following attributes:
- Outstanding Personal Presentation
- Exceptional Time Management and Organisational Skills
- Good Literacy & Numeracy Skills
- Outstanding Customer Focus
- Excellent Communication Skills
- IT Literacy
- Influencing and Selling Skills
Role & Responsibilities
The key responsibilities of this role are as follows:
Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.
Maximising Profit Per Customer Visit:
Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the ADP Drive system to maximise the quality and content of the customer database.
Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
This is a superb opportunity for the right individual to join a great brand and a great employer!
If you are interested in this role then please send your CV to or call Emma Curtis for more details. All applications will be treated in the strictest confidence.