AV Support Officer
3 Months Initially
Inside IR35
5 Days Onsite (Milton Keynes 8-4 or 10-6 shifts)
Our client in the Financial sector is currently looking to recruit an AV Support Officer to join them on a 3 month contract. This AV Support Officer role will provide video conferencing/meeting room/webinar support alongside event experience (audio and video).
Duties and responsibilities
Provide 2nd line remote technical support for managed IT/AV/VC/Networking hardware and software:
- Remotely resolve escalated incidents from the Service Desk, adhering to agreed service levels.
- Maintain a high degree of customer services for all incidents and requests while adhering to Service Management principles
- Promptly & appropriately escalate complex incidents which cannot be resolved to senior staff.
- Write, maintain and review customer procedural documentation, wiring schematics, manuals and user guides for AV, IT, networking and Video Conferencing equipment.
Undertake desk-side customer support:
- Resolving desk-side incidents & hardware problems which cannot be addressed remotely
- Collecting & returning hardware and peripherals to customers
- Providing escalated in-person support to VIP customers
Provide support to virtual teams:
- Participate in providing flexible deployment in support to either ad hoc or permanent virtual teams within other parts of Information Services Division
Support and service of assigned zones:
- Providing remote and in-person management & support for IT, AV, Video Conferencing, networking and other learning and teaching technologies
- Prepare, maintain and test teaching and learning and VC facilities within locally managed teaching and learning spaces including cluster & seminar rooms, conference facilities and lecture theatres (including external used facilities as needed) and/or departmental staff areas
- Provide IT, Networking, AV and VC services including on-site repair of this equipment in supported areas
- Provide support for large scale deployments and conferences, for both internal/external academic/corporate customers
- Assist/carry out AV/IT/Networking installations as per instructions
Configure and install AV, IT and networking devices:
- Managing imaging, installation and configuration of AV, IT and networking hardware & software
- Install IT, networking and AV devices in their physical locations across campus
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.