Ryder Reid Legal is recruiting for a dedicated IT Support Analyst to join one of our global law firm clients on a permanent basis at their London office as part of their Service Desk Team. This role offers exposure to a wide range of IT projects and activities, with opportunities to enhance the firms systems, procedures, and knowledge base.
Key Responsibilities:
- Deliver exceptional customer service and technical support via phone, email, direct contact, and remotely.
- Respond to and resolve incidents and service requests promptly, escalating when necessary.
- Support applications including MS Word, Excel, Outlook, PowerPoint, mobile devices, iManage, and other firm-wide applications.
- Provide hardware support for laptops, printers, remote access, and mobile devices.
- Assist with AV and VC conference room setups for meetings and events.
- Adhere to all IT processes, procedures, and policies.
- Liaise with third parties and suppliers as required.
- Participate in firm-wide IT initiatives.
Skills and Competencies:
- Organized, self-motivated, and able to work under pressure.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage multiple projects and deliverables.
- Flexibility to support projects/events outside of working hours.
Technical Skills:
- Proficient in Windows 10 and Microsoft Office suite.
- Knowledge of Active Directory and ITIL best practices.
- Experience with networking, printers, and mobile device support.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For almost thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://company/ryder-reid-legal