Receptionist
Location: Burgh Island Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room)
F/T: 40 Hours per week
Salary: £23795.00
Want to work at one of the most magnificent hotels in Devon?
This hotel is an iconic landmark and retreat, positioned on a wildly beautiful and secluded tidal Burgh Island. A career at Burgh Island is unique and is not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours. We are looking for a receptionist to develop their career further by joining a wonderful team of individuals, here at Burgh Island!
Requirements for the role:
- Manage check in and check out process.
- Answer the phone, take reservations and deal with any enquiries.
- Prepare catering list with important information and making sure kitchen and front of house are aware.
- Prepare daily reports as required.
- Manage guest payments, invoices, receipts.
- Reconcile petty cash.
- Manage comprehensive hand over to following shift.
- Help guests with local enquiries, bookings, tickets, and travel arrangements.
- Report maintenance items to the maintenance logbook.
- Responsible for all health & safety during shift.
- Prepare welcome drinks for arriving guests.
- All future deposits are processed and recorded.
- All pre-charges are processed and recorded.
- Responsible for guest security and ensure their belongings are labelled correctly.
- Assist front of house as necessary
- Make sure all allergies/intolerances are clearly marked on catering list and F&B team is aware of it.
General duties:
- Assist with other functions as necessary.
- Maintain register of visiting maintenance/service companies.
- Report accidents or incidents promptly and correctly.
- Be vigilant and report any suspicious behaviour in or around the hotel.
- Handle emergencies if necessary, during shift.
- Comply with all Reception related SOP'S.
- You are expected to be presentable at all the times.
- Make sure there is always someone at the reception at all operational times.
On top of a competitive salary, we offer an excellent benefits package which includes.
- Employee Assistance Programme
- Service Charge - Equal share pro-rated according to contracted hours.
- Bonus Scheme - Eligible after successful completion of 3-month probation period
- Pension
- Meals on duty provided (Brunch and Dinner)
- Accommodation - Subject to availability
- Staff shopping system for those in accommodation with a local convenience store.
- Discounted rates with the local taxi company
- Apprenticeships via HIT Training available
- WSET courses available
- 50% Employee Discount on Food
- 25% Employee Discount on beer, wine and soft drinks
- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment
- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment
- Free use of hotel paddleboards and kayaks (subject to availability)