A fantastic opportunity has arisen for a dynamic Sales & Customer Service Executive to join our client, a leading sustainable packaging distributor. The successful candidate will be responsible for making outbound calls to new and existing customers as well as providing customer support via telephone, emails and web chats. This is an exciting time for a target-driven individual to join a growing and busy team, which also offers a bonus scheme.
£28k per annum, plus bonus scheme
Monday to Friday 9am - 5pm with 30 mins for lunch (4.30pm finish on Friday)
20 days' holiday plus Bank Holidays (3 or 4 days to be saved for Christmas)
Fully office-based in Uxbridge
Duties include:
- Meeting set weekly targets
- Order processing via phone & email
- Making daily outbound calls to existing and new customers
- Upselling to new and existing customers
- Follow up and chase sample requests
- Taking incoming Sales calls in absence of Sales Team
- Operate Live Chat System
- Account management of key accounts
- Send mailshots to existing and new customers
- Taking incoming sales calls
- Listen to the customers' needs to generate repeat sales
- Gather & document customer information, purchases and reactions to products
- Keep up to date on all products and inform customers of new products
Skills/Experience:
- Excellent customer service skills and telephone manner
- Target-driven
- Calm and able to work under pressure
- IT literate
- Able to problem solve
- Excellent team worker
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.