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First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 Months Job Description:FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/ problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you interested in the dynamic field of recruitment but unsure where to start? Your journey begins here! Join Tradewind Recruitment in Nottingham and take part in our prestigious Recruitment Consultant development programme - the Impact Academy. You'll work with a highly experienced and supportive team boasting over 25 years of combined experience. About Tradewind Recruitment Tradewind Recruitment is more than just a recruitment company; we're a leader in the education sector. As a Sunday Times Top 100 company for four consecutive years and one of the UK's largest teaching agencies, we are committed to investing in our people. Why Choose Tradewind? Joining our team comes with unparalleled benefits and growth opportunities: Competitive Salaries: Start with a £26,000 basic salary and a realistic OTE of £35,000 to £40,000 in your first year. Immediate Commission: Earn commission from day one, rewarding your dedication and success. Generous Holidays: Enjoy 35 days of annual leave and reduced hours during holiday periods (4.5 hours). Plus, take advantage of our vibrant Nottingham location! Global Trips: Participate in all-expenses-paid trips to international destinations. Perks: Benefit from Friday drinks, daily free breakfast, and a strong emphasis on well-being. Professional Development: Access continuous professional development and internal promotions, with many Managers and Directors starting as Consultants. About the Impact Academy The Impact Academy offers a comprehensive training programme to equip you with the skills needed to excel as a Recruitment Consultant. Your Responsibilities In your first year, you will: Source and interview candidates for temporary and permanent positions. Create professional CV profiles for client marketing. Increase candidate placements through strategic collaboration with our sales teams. Meet weekly targets and KPIs set with your manager. Earn commission for your contributions at every step. Support and Mentorship You'll receive unwavering support from your team manager, our top-tier training team, and a mentor. Working alongside some of the most successful recruitment consultants in the education sector will help you navigate your role and grow professionally. Graduation and Beyond After completing your first year, you'll transition to a specially designated Sales Desk. We reject the 'sink-or-swim' mentality, providing advanced training in: Business Development Margin Negotiation Impact Training Safeguarding Handling Difficult Conversations Customer Service and Time Management Your Success Awaits At Tradewind Recruitment, we recognize the challenges of the Recruitment Consultant role in the vital education sector. Our investment in the Impact Academy ensures unparalleled support, with previous graduates achieving top consultant status within a year. Join Us Today Excited about the opportunities? We are recruiting across our Nottingham teams and eager to hear from individuals with a 'can-do' attitude and a drive for success. While sales and education experience are beneficial, your determination is what counts most. For more information and to potentially secure an immediate interview, submit your CV to today. Don't miss out on this chance to start a rewarding career with Tradewind Recruitment's Impact Academy in Nottingham.