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Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client's dynamic team as a 2nd Line Support Technician. Key Responsibilities: Provide expert technical support to clients via phone and email. Diagnose and troubleshoot complex hardware and software issues. Escalate unresolved issues to the appropriate teams and follow up until resolution. Configure and manage Microsoft Intune for device management and application deployment. Administer Azure services and troubleshoot related issues. Support users with Office 365 applications and services. Document support processes and maintain accurate records of incidents and resolutions. Collaborate with other support teams to ensure timely resolution of issues. Proactively identify recurring problems and suggest long-term solutions. Requirements: Proven experience in a similar 2nd Line Support role. Proficiency in diagnosing and troubleshooting hardware and software issues. Strong knowledge of operating systems, networking protocols, and IT infrastructure. Experience with Microsoft Intune, Azure, and Office 365 administration. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for delivering exceptional service. IT certifications such as CompTIA A, Network, or Microsoft Certified IT Professional (MCITP) are a plus. If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you! Apply now to join the team as a 2nd Line Support Technician and take your career to the next level. Apply today!