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THE OPPORTUNITY My client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer. This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000 Location : Newcastle - Upon - Tyne Hybrid working : No, this role is based on site 5 days a week. Working Hours : Monday Friday : 9am 5pm THE ROLE The role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure. Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCE The successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team. If you are interested in learning more, please apply online or reach out to me via email.
Job Title: Server & Storage Engineer Location: Newcastle / Hybrid Duration: Permanent Salary: Up to £45,000 Benefits: Car Lease Scheme / Enhanced maternity / Flexible Working / Pension Scheme, up to 16% / Corporate Travel Schemes / Private Healthcare / Discounts / Paid Sick Leave / Access to Gyms / Sports & Social Club / Cycle to Work Scheme Sanderson Recruitment is proud to partner with one of the North East's prominent employers in the recruitment of a skilled Server & Storage Engineer. Company Overview: Our client is among the largest police forces in England, providing diverse departments and specialties, offering endless career prospects. They prioritise employee development through mentorship, coaching, online courses, and leadership programs. As one of the top 50 inclusive employers in the UK and a disability-confident employer, they ensure a culture of respect where everyone feels valued. Their commitment extends to managing health and wellbeing, offering year-round events, a 24/7 welfare support hotline, and embracing neurodiversity. Responsibilities: Deploy, update, configure, and document new Server, Storage, and Backup systems according to standards. Offer 2nd/3rd Line support for Server, Storage, and Backup services, collaborating with internal and external teams, vendors, and suppliers to ensure system reliability and availability. Contribute to assessing opportunities for enhanced efficiency and optimisation in Server, Storage, and Backup infrastructure to lower service costs. Recognise potential issues and trends in Server, Storage, and Backup environments, implementing proactive strategies to minimise service disruptions. Conduct Root Cause analysis of service disruptions to prevent recurrence. Requirements: Minimum 3 year's experience supporting Enterprise-level Servers in an Active Directory Domain. Experience building and deploying Windows Server 2012/2016 in a Datacentre environment. Demonstrated ability to troubleshoot day-to-day issues in an Enterprise Client/Server Infrastructure. Strong experience in planning and upgrading Servers and hardware in a Datacentre environment. Proficiency in Active Directory, including GPO configuration and troubleshooting. Strong understanding of TCP/IP, DNS, DHCP, and Networking concepts. Ideally experienced with Enterprise backup and/or Storage products. Proficiency in scripting tools (PowerShell, VBScript) preferred. Practical knowledge of administering, configuring, and troubleshooting RHEL/SUSE is a plus. Familiarity with ITSM products (preferably SCCM/SCOM) is desirable. Basic understanding of VMWare (ESX, VCenter, VDI) preferred; training provided if needed. Please Note: For this position you will be required to complete a Management Vetting (MV) and Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.