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Located in the heart of Clerkenwell, the FBC workspaces are set in a former 1930's printworks, adding quirky elements of design and personality to our offices. Built by entrepreneurs, for entrepreneurs, we have helped a variety of diverse and interesting businesses grow and flourish over the years. The position will report directly to the Building Manager. At FBC Clerkenwell, the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage over thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you. This role is part-time working Monday to Friday 13:00-17:30. What will you do? There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have: Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner Responsible for opening the centre in the morning and closing the centre at the end of the day Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Community Manager with event planning and hosting Monitor the meeting room agenda and act as a host for our coffee morning and external events Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online Ensuring all centre equipment is in good working order including for example, printers, photocopiers and AV Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips Record any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier and taxi, print jobs, ordering office supplies and welcoming visitors. Maintaining tidiness of the community areas in the centre Support customers with local area knowledge restaurants, bars, events etc... Act as back up for the Building Manager and Community Manager for all kinds of administrative tasks Help us with your ideas on how we can keep improving our services What are you like? A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a team as well as working on their own when the need arises Flexible willing to do what it takes to make the centre a success What's in it for you? Salary of £25,642.50 per annum, pro rata 25 days' holiday plus Bank Holidays, pro rata Flexible benefits package comprising: Contributory pension Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance and health screening Bicycle purchase Charitable Giving We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for click apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
Closing date: 12-06-2024 Customer Team Member Location: 2 Oak Street, Windermere, LA23 1EN Pay: £12.00 per hour Contract: 16 hours per week regular overtime, 3 months seasonal temporary contract, part time Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience Work together to make everyone's day better supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.