We're looking for a motivated Digital Customer Service Team Manager to lead, develop, and inspire a team of Digital Customer Service Advisors in delivering outstanding service to our customers.
Lead a team of approximately 13 Digital Customer Service Advisors (CSAs), primarily handling customer interactions on social media, with occasional support on other channels such as voice.
Demonstrate exceptional communication and influence skills to inspire and guide the team, transforming complex or emotionally challenging situations into positive outcomes.
Posted by Porsche Retail Group • £37K/yr to £41K/yr
Porsche Retail Group (PRG) have an excellent opportunity for a Warranty Administrator / Service Quality Specialist to work for one of the world's most iconic brands and join Porsche Centre Reading.
If you have technical background within automotive, a passion for customer service and upholding quality and processes, ideally within a franchised automotive dealership, we'd love to hear from you.
In this role you will provide technical support to a team of vehicle technicians and provide dynamic quality control, including final vehicle testing.
Posted by Hays Specialist Recruitment Limited • £27K/yr
Your new company
Your new role
Join a prestigious client based in Theale, Berkshire, known for delivering exceptional products and customer service all whilst being a renowned brand in its industry.
To assist each customer with highly individualised customer care.
I am working with a leading brand client to support the in recruiting a permanent Complaints Handler for their offices in Calcot, Reading.
As well as answering simple or complex customer questions, the Complaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction.
We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity.
General
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
You'll be responsible for the customer experience, for maximising profit and minimising loss, and will ensure your store colleagues are clear on their sales targets and delivering Customer First behaviours at all times.
With experience in a junior management role already under your belt, this is an opportunity to take your career to the next level.
Our Deputy Managers are brilliant retail leaders, accountable for the day to day running of our stores in the absence of the Store Manager.
To support the wider Fleet team, sharing your skills and experience to benefit in other areas of Fleet management as required.
Using your analytical and data visualisation skills, support the implementation and on-going success of an effective and targeted occupational road risk strategy.