We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards.
To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations.
To accurately process and reconcile income in line with the Council's financial guidelines and regulations.
Taking full bins away to the compactor, replacing bins in work areas.
General
Our client is actively looking to recruit several FLT drivers in the Washington area, we are looking for candidates who are motivated driven are willing to widen their skills and broaden their experiences to progress in their career.