To be successful in the role you must have come from a sales office background, with previous inbound sales experience.
Our client who distributes goods to both UK and European trade customers, is looking for a new team member to join a great existing team.
As the first point of contact for the business, customer service skills are paramount and the ability to negotiate and convert an inbound sale to a processed order is what you will be expected to do.
The task at hand: The Fulfilment Administrator assists the Fulfilment and Service Manager in verifying the accuracy of stock and returns, including quantity, description, part/model, and condition.
Looking after the order process as part of a team.
We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Support Adminstration where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, taking ownership of customer relations.
This role will be dealing with the all-round customer relations.
Our client is looking to recruit an experienced and professional Customer Service & Sales Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email.
Role key tasks
securing an order by converting a call into a confirmed order.
providing a high level of customer service over the telephone, webchat and email.