Venn Group is working with a Local Authority to recruit an Interim Business Analyst, to support the development and deployment of a new AI Assistant tool for Customer Services that has been developed in Microsoft Copilot.
This engagement is to oversee the development of the product through alpha and beta testing through to "live" deployment.
The council has successfully completed a proof of concept with the current product focussed on improving users access to information, advice and guidance - with the new tool planned to be accessible via the corporate website.