Title: Freelance Senior Interaction Designer Start Date: Monday 6th January Contract Length: 6 months (with a strong likelihood of extension) Client: Local London Borough Council Day Rate: £500 per day (max) IR35 Status: Inside IR35 (Umbrella company required for invoicing) Working Arrangement: Hybrid - primarily remote, with occasional visits to their Central London office Role Overview: As a Senior Interaction Designer, you will play a key role in shaping how residents and staff interact with local council services. Your primary focus will be on creating intuitive, inclusive, and accessible digital interfaces that simplify and enhance service delivery. You'll collaborate closely with multidisciplinary teams, including service designers, user researchers, and content designers, to ensure user needs remain at the heart of service design and delivery. Key Responsibilities: Accessibility Compliance: Ensure designs adhere to WCAG 2.1 AA standards. Workshops: Plan and facilitate co-design workshops to gather insights and align stakeholders. Evidence-based Design: Use user research, analytics, and usability testing to inform and refine your designs. Coaching & Leadership: Guide less experienced designers and support teams in adopting user-centred approaches. Prototyping: Use tools like Figma, Sketch, and Miro, and basic front-end skills (HTML, CSS, JavaScript) for prototypes. Interaction Design: Develop user-friendly interfaces that meet accessibility standards and resonate with diverse users. Preferred Experience: Agile Practices: Experience delivering in an Agile environment, managing sprints, and iterating based on user feedback. Technical Acumen: An understanding of the constraints and opportunities provided by web technologies and platforms. Local Government: At least 18 months of experience working on council services or platforms, either public-facing or internal. Research & Analysis: Experience assisting with usability testing, heuristic evaluations, or using analytics to derive actionable insights. Accessibility Standards: Proven ability to design with inclusivity in mind, ensuring compliance with public sector accessibility requirements. Role Highlights: Onboarding: 4-8 weeks, fully supported. Day Rate: £450-£600 per day (depending on experience). Work Setup: Primarily remote, with occasional on-site meetings in London. Duration: 6-month initial contract with the potential to extend for up to 2 years. Important Details: This role is inside IR35 and requires invoicing through an Umbrella company (Ltd or Sole Trader arrangements are not permissible). Minimum 2 years of experience in the public services sector. If you have a strong track record of delivering user-centred design solutions in the public sector and want to make a tangible impact on the lives of London's residents, do reach out. Rates depend on experience and client requirements

Title: UX Researcher (Local Government Specialist) Start: Monday 6th January Length: 6 months (likely to extend up to 2 years) Client: London Borough Council Day rate: £500 per day (max) IR35: Inside IR35 (Umbrella only, no Ltd or Sole Trader) Hybrid working: Primarily remote About the Role Are you an experienced UX Researcher looking to improve the public services sector? Join the team and work directly with a Local Borough Council, this role offers the opportunity to shape user-centric public services and processes across key council functions. You'll play a crucial role in supporting teams across various council departments, including housing, social services, education, and community engagement. This position is ideal for someone familiar with the intricacies of Local Government, adept at navigating the challenges of public sector digital transformation, and experienced in meeting the Government Digital Service (GDS) standards. Your Responsibilities Research Leadership: Develop and implement research frameworks tailored to public services, uncovering key insights to shape inclusive and accessible council services. Analysis & Insights: Analyse and synthesise research findings to produce actionable user stories and recommendations that align with Local Government standards. Methodological Expertise: Lead diverse research methods, from interviews and surveys to ethnographic studies, to understand user needs within the context of council services. Team Collaboration: Mentor and support other researchers, collaborating across disciplines to ensure cohesive and impactful research outcomes. Service Design Integration: Work closely with service design teams to ensure council offerings meet accessibility, equity, and inclusivity standards. Agile Application: Apply agile methods and principles effectively to deliver iterative improvements in council systems and services. Requirements Proven experience in UX research within Local Government, ideally with specific exposure to areas such as housing, education, or social care. In-depth understanding of Local Government service design practices, including familiarity with the Local Council Manual for Research and GDS guidelines. Ability to lead and manage complex research projects, producing evidence-based recommendations. Strong knowledge of inclusive and accessible design principles, particularly in public services. Comfortable working with multidisciplinary teams in an agile environment. What they Offer Competitive Rate: Up to £500 per day, inside IR35. Long-term Opportunity: Initial 6-month contract with a high likelihood of extension of up to 2 years. Hybrid Working: Remote-first with occasional team meetings in Central London. Professional Growth: Opportunity to work across multiple Local Council departments, gaining unique insights and advancing your expertise in public services. Rates depend on experience and client requirements