We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
You will be tasked with delivering key strategic objectives:.
General
Spencer Clarke Group are seeking a Resolution and Response Team Officer for a Local Authority Client based in East London.
In this role, you will manage and resolve customer complaints, Member enquiries, and information requests, ensuring high-quality, timely responses while adhering to relevant legislation and promoting continuous service improvement.