This position entails regular interaction with customers to identify and address issues related to battery chargers, UPS systems, and system services.
In this Field Service Engineer - Battery Chargers job, you will play a pivotal role in troubleshooting, providing field service, offering technical support, and conducting maintenance and repair tasks.
Additionally, the Field Service Engineer will deliver remote support and guidance to customers, ensuring optimal performance of our products.
This position is responsible for providing onsite service and support to customers.
The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues and preventative maintenance in a timely fashion, to maintain maximum customer satisfaction.
This role provides break-fix support 7 days a week between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours.