The company is experiencing a significant influx of work and is seeking a dedicated and detail-oriented individual to join their Commercial Mortgage Underwriting team on a temporary basis.
We are recruiting on behalf of a well-established financial services client based in Milton Keynes.
Role Summary
The primary responsibility of this role is data input within the Commercial Mortgage Underwriting team.
A unique and exciting opportunity to join a leading firm of property advisors that offer a broad range of services including Insurance, Property management, Auctions, Commercial Agency and Valuations.
Established in 1931, you will be joining a respected and reputable company that retains the original ethos for service while drawing on modern business arrangements and practices.
A hugely successful business who have cemented their place as one of the insurance industry's leading suppliers.
You will be responsible for dealing with complaints within regulatory timelines, ensuring the reputation of the business is upheld.
We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent.
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety