The customer journey manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
Customer Journey Manager/Product Owner sought by leading financial services organisation based in Bristol.
Connect2Luton are excited to recruit a Team Manager at Passenger Transport Unit on behalf of Luton Borough Council.
To lead, manage and motivate the PTU, operations , contract teams , ensuring that any developed SLA's, external contract requirements , and statutory obligations are met within the service and that work is carried out to the councils Health and Safety procedures, standards and policies; optimising all commercial opportunities in this area of operation.
Main purpose of position
The post will provide operational & strategic leadership and direction for the Council's PTU operational and contract services to ensure that the end to end service can meet the statutory and operational requirements for long term sustainable services.
We are currently seeking an experienced and enthusiastic Customer Journey Manager (CJM) to join our client, a leading organisation in the Retail Banking industry.
This is a day-rate contract role (inside IR35) position with the opportunity to make a significant impact on customer experiences and journey effectiveness.
As the CJM, you will play a crucial role in product development by assisting the Product Owner and the broader product team in understanding, measuring, and orchestrating Customer Journeys.