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Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners. They're now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You'll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can. In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits. If this role is of interest to you, please contact us for a confidential chat, or apply online. Role of Customer Experience Concierge: Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. Action flight schedule changes, ensuing all other booking components are updated accordingly. Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking. Support with administration of customer bookings including invoicing and documentation. Monitoring of and responding to Trustpilot customer reviews. Managing formal customer complaints to resolution in line with ABTA guidelines. Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre. Manage customer reviews and respond in line with internal processes and procedures. Skills required for the role: Proven experience in a similar role within the travel industry. In depth travel industry product knowledge. Excellent communication skills, both verbal and written. Strong customer focus and empathy Exceptional attention to detail and organisational skills Able to work in a fast-paced environment Strong problem-solving skills. If you're interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now! Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com Succeed Recruitment Solutions - for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide
Business Travel Consultant - home based Required for this expanding Global Business Travel Company. This role will be working on a global dedicated corporate accounts and will be supporting clients with their travel needs including, flights, hotels, and transfers to Worldwide destinations. This role will be working on a shift pattern which includes 4 days on (8am-8pm) 4 days off 2 days on (8am-8pm) and 2 nights on 8pm-8am) and 4 days off on a rolling rota. This role offers a basic salary of 33k plus a bonus up to £39k, along with a great benefits package including discounted travel and the ability to buy extra days holiday . Suitable candidates will have experience either working in Business Travel or within Tailor Made /Airline Reservations with excellent gds experience using Galileo, Amadeus, or Sabre . This is a fully homebased role , however the training may require up to 2 weeks office-based training all arrangements are covered by the client . Business Travel Consultants - homebased duties -Manage a dedicated corporate accounts, booking travel Worldwide including flights, hotels, and transfers -Offer first class customer service at all times. -Provide a variety of quotations to clients without favouring any airline/supplier using a GDS (Galileo, Amadeus, or Sabre) -Deal with emergency calls and situations for clients as and when they arise. -Work closely internal and external clients to ensure reservations/tickets are issued without any problems. -Meet and exceed personal objectives in line with company KPIs and account SLAs. Business Travel Consultants - Mixed shifts homebased skills required -Business Travel experience or experience working within tailor made , tour operations or airline reservations with experience using either Galileo, Amadeus, or sabre (this is essential) -Able to work the shift pattern of 4 days on (8am-8pm) 4 days off 2 days on (8am-8pm) 2 nights 8pm-8am ) 4 days off with a rolling shift pattern -Excellent customer service experience and confident supporting clients with varied travel needs If you are interested in the above role, please apply online or send your cv to Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk
Swift Placements are working with a local authority based in Leeds who are seeking a dedicated and detail-oriented Administration Licensing Officer to join their team for a period of 6 months FTC. The role involves supporting the licensing process for various activities and ensuring compliance with regulatory requirements. The ideal candidate will possess strong organisational skills, attention to detail, and a proactive approach to administration. Monday to Friday Hours: 9:00- 5:00pm Pay rate: £16.69 per hour. 6 months FTC. Competitive salary based on experience. Key Responsibilities: Process and administer applications for various licenses issued by the local authority, such as taxi licenses, street trading licenses, etc. To be responsible for processing new licence applications or the renewal of licences and Permits. Review license applications to ensure completeness and accuracy of information. Liaise with applicants and stakeholders to gather necessary documentation and information. To handle, process and balance cash and cheques received while processing licence applications and issue receipts. To deal with telephone enquiries and respond to emails and letters from the public, trade, outside agencies, and other Council departments. To ensure effective, timely and efficient input to the licensing system to maintain accurate records and track progress of work. Undertake appropriate checks in accordance with the 'fit and proper' and safeguarding procedures and guidelines, including criminal record checks via the Disclosure & Barring Service (DBS), to ensure accurate application submissions are made. Coordinate and schedule inspections or assessments as required. Prepare and issue licenses upon approval, ensuring all conditions are met. Respond to inquiries and provide information to the public regarding licensing procedures and requirements. Qualifications and Skills: Previous experience in administration, ideally within a licensing or regulatory environment. Demonstrating ability in English Language equivalent to GCSE grade C or have one year's relevant office experience. Awareness that taxi and private hire vehicles, drivers and operators must be licensed, as determined by legislation, and the role this plays in protecting the travelling public. Attention to detail and accuracy in data entry and documentation. Excellent communication skills, both verbal and written. Ability to work independently as well as part of a team. Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook). Knowledge of relevant legislation, regulations, and procedures related to licensing (desirable). Ability to maintain confidentiality and handle sensitive information appropriately. Commitment to providing excellent customer service. If you are passionate about administration and ensuring compliance with regulations, we encourage you to apply for this rewarding opportunity. If you meet the qualifications and are interested in this opportunity, apply for the role with a copy of their CV or alternatively contact Arsalan Mohammed at Swift Placements.