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Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Technology Service Delivery Team Lead Reporting into the Technology Service Delivery Manager (SDM), you will play a crucial role, leading the delivery of outstanding support to your colleagues across Stores, Distribution Centre (DC) and Support Centre (SC). You're a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence, the issues will be resolved. You thrive on seeing incidents & problems through to resolution, spotting trends and holding the Technology Service Desk to the highest best practice standards. You keep up to date with technology, enjoy getting into the detail and owning issues. You lead from the front; take pride in the services your team delivers and challenge the status quo. This is an exciting opportunity for an ambitious, technically minded and customer focused Service Desk Team Leader to join our evolving Technology Services team. Your Mission Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working closely with the SDM, assist with regular performance/welfare check ins, the management of a skills matrix, personal development plans and effective performance management. Manage the team rota to provide adequate service availability that aligns with business demand. Deputise for the SDM where required. Support the SDM ensuring the operational performance metrics of both the service and individuals are met. Assist with publishing regular service reports that provide a transparent view of performance. Contribute to the implementation of service improvement plans where required. Monitor day to day Service Desk activities and stepping in to stop potential escalations or SLA breaches. Accountable for successful Incident Management, Problem Management, Request Management and Knowledge Management. Constantly creating, refining, and improving Technology Services processes to deliver a more efficient service. A great opportunity to put your own stamp on things. Accountable for ensuring the Service Desk keep an accurate record of assets and state changes. Skills/Behaviours That Will Set You Apart Mandatory: Demonstrable experience leading a team. Excellent team player, flexible, responsive, takes ownership of the task at hand. Ability to prioritise a high workload, analyse the impact of issues on the business and proactively communicate. Technology certification such as MCSA, CompTIA A, Security, IT Diplomas or industry relevant experience. Strong communication skills with an ability to discuss technical subjects with a non-technical audience. Experience of team schedule management Driving license and own transport Desirable: Retail technology experience. Exposure to infrastructure concepts such as Active Directory, VMWare, WAN/LAN etc Experience with ITSM management. ITIL or SDI Certified ?? Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Work cross-functionally and collaboratively with other departments. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days including bank holidays. ?? Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs ?? And loads more! Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading. learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have a
How would you like to be paid for five days but only work four? Our colleagues' wellbeing is at the heart of everything we do at OFG, so we're always looking for new ways to improve everyone's work/life balance. We're taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent). If the trial is a success, we'll be rolling the 4DWW out across the Group so there's never been a more exciting time to join #teamOFG! As part of our continued growth, we are looking to recruit an experienced Pastoral Support Workers who will fulfil a complementary role to that of the teaching and learning team to support and promote the social, emotional, and educational curriculum of pupils and young people (aged 11-18) within our setting. Oakham Shires, Oakham, Rutland LE15 6LB £18,500.00 per annum 35 hours per week, Monday to Friday 8.00am to 3.30pm Permanent; Term Time only UK applicants only. This role does not offer sponsorship. About the role The Pastoral Support Worker will work in partnership with school staff and families to enable our pupils and young people to succeed in their educational placement and gain life skills in line with their EHCP. Key responsibilities would include: To compliment the delivery of the school curriculum. To provide pastoral support to students in order that they can successfully access their school placement on a day-to-day basis. To support students to meet the annual targets of their EHCP. To liaise with clinical, teaching and support staff to share strategies for support. To participate in the development and/or review of all support documentation including risk assessments, individual learning plans and opportunity plans. To ensure necessary record keeping is maintained and where required to assist in the preparation of routine reports. Be physically fit and energetic. To provide absence cover for the class teaching support as and when required. Be resilient. This role is very rewarding but does not come without its challenges. Be passionate about changing the lives of young people with Learning Disabilities and Autism. Be able to demonstrate empathy and patience. We are looking for staff who have a passion for working with pupils, have a compassionate, caring manner and a mature, non-judgemental approach to life. You will be a clear communicator and resilient. In return, we offer a competitive salary and benefits package, via a salary sacrifice scheme, company pension, life assurance and inclusion within a supportive team with great career and development opportunities for personal growth. We are a setting that has a strong safeguarding culture, where pupils are listened to, respected and involved in as many decisions as possible, fully embracing the Ask, Accept, Develop Strategy. If you have a passion for working with pupils, have a compassionate, caring manner and a mature, non-judgemental approach to life, then Oakham Shires could be the next exciting step of your career. You will be educated to GCSE grade C or above in Maths and English and ideally you will have experience of supporting autistic teenagers that have struggled throughout their school journey to achieve their academic and life goals; you will play a pivotal role in working with our pupils to meet their Education Health Care Plan outcomes empowering and equipping them with the tools they need to be happy, healthy and make their way in the world. About the school Oakham Shires School is an Independent Special School for 11-18 year olds who are Autistic and have associated diagnosis and special education needs. The school delivers a primary curriculum to secondary aged pupils who have struggled to cope in a mainstream or larger SEN educational setting and are, as a result, working below age expected stage. Pupils are taught in small class groups of 4 -5 with a high staff to pupil ratio. Pupils are supported to achieve their Outcomes within their Education Health Care Plan, develop life skills and achieve accreditations in Maths, English and Science. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. Why join Options Autism? Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that's not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. #1