The Forward Trust is a fast-growing Matrix Standard accredited Employability, Vocational Training, Apprenticeships, and Careers Advice organisation.
We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives.
Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends, and a sense of community.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Promote apprenticeship opportunities to employer partners and prospective learners by delivering engagement sessions to an agreed brief.
General
You will focus on and deliver engagement campaigns in line with strategic partnership plans to promote apprenticeships to create a pipeline of new learner starts.
We are looking for an experienced, dedicated individual to join our Partnership team.
Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
Conduct initial assessments to understand customer needs and opportunities' and use coaching techniques to understand the root cause of the issue requiring support.
General
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move