1st / 2nd Line Support Analyst - Financial / Banking - Whilst not essential preferred candidates with have previous Financial / Banking experience with some Trading Application Support in a mixed Windows / Linux environment along with some FIX Protocol, Scripting (PowerShell, Python / Bash / Shell) and some Database / SQL Server experience.
As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems.
You'll be working in a dynamic IT & Infrastructure team helping with the delivery, management and support of all IT-related systems and applications.
Posted by London Stock Exchange • £20K/yr to £100K/yr
The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions.
Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g.
Reconciliations, data solutions, regulatory reporting and trade confirmation services).
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
1st Line Support - Financial / Banking - Preferred candidates with have previous Financial / Banking experience with some Trading Application Support in a mixed Windows / Linux environment along with some FIX Protocol, Scripting (Python / bash / shell) and some Database / SQL Server experience.
Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms.