An established insurance business is collaborating with the team at NET Recruit to help fill a Customer Service Agent position, which has become available in the Cardiff area.
With customer satisfaction at the top of their priorities, this business has seen a significant amount of success in recent years, leading to an excellent expansion plan and the intention of continuing this success into the next few years by not only growing their offerings but ensuring they have the human infrastructure to support their clients and continue delivering the high levels of satisfaction that has now been expected of them.
General
This role will sit in the heart of the business and the position holder will act as the main bridging point between the company and its customer base.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Established in 2003, TSR Legal Recruitment provide quality recruitment solutions for clients across the UK for over 20 years.
Our Cardiff office enjoys a strong market position through an experienced professional team and a proven recruitment model which has earned a standout reputation as one of the leading legal recruitment consultancies in the country.
This new desk will operate / focus on accountancy and finance within law firms.