The role of a specialist you'll is managing their own workload, investigating the facts of a case, then making contact with the customer when it's most appropriate for both parties to help them through any changes.
Our vision is to ensure all customers can own their home, and we do this by investing time by speaking to our customers, understanding and learning their plans about their mortgage and providing any suitable solutions to them.
Our interest only team are primarily an outbound telephony area that pro-actively manage their own customers taking responsibility of their situation, from start to finish.