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Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate at Reed in Partnership! We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA. What is the role about? Our Test Centre associates are responsible for welcoming candidates to the test centre and facilitating their experience throughout the testing process. The main purpose of this role is to invigilate and ensure the efficient delivery of tests to candidates whilst ensuring that relevant procedures are always adhered to. Your day-to-day responsibilities will include: Providing a high level of customer service Checking candidates ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Supervision and invigilation of tests Explaining the test process to candidates and supporting with other queries Reviewing tests and test centre scheduled Performing daily test centre opening and closing procedures Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Handling and reporting incidents that could impact candidate testing Your Work Schedule Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from: Mornings - 8.30am to 1pm/2pm Afternoons - 12.30pm/1pm to 5.30pm/6.30pm Full day - 8.30am to 5.30pm/6.30pm Evenings - 4.30pm/5pm to 8.30pm/9.30pm Afternoon & Evenings 12pm/1pm to 8.30pm/9.30pm The Leicester site usually opens 6 days per week subject to demand. Main operating days are usually Monday through to Saturday. The ideal candidate needs to be available across all operating days and fully flexible to pick up morning, afternoon, evening and Saturday shifts. What's in it for you? The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. To be successful in this role, we are looking for someone with: A full UK driving licence (although driving will not be required for all locations) Significant demonstrable experience in providing high-quality customer service Excellent attention to detail and accuracy The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities Experience in working with diverse customer groups Excellent judgment and decision-making skills Flexibility in working hours and days, including evenings and Saturday The ability to remain calm and deal with confrontational candidates in a professional manner Diversity and Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria. Please note that the deadline for internal applicants for this role is 16th May.
SUPPORT WORKER ASSISTANT TEAM LEADER / ANGLESEY / £12.23 PER HOUR OVERTIME & GREAT BENEFITS Do you have a passion for delivering excellent care and making a real difference to the lives of others? If so, this fantastic Support Worker Assistant Team Leader position could be perfect for you. Tyddyn Mn is a not-for-profit organisation and a registered charity. We have been providing support for adults with a learning disability with a range of needs for over 35 years. We offer person-centred care and support at seven supported living settings on Anglesey, where we create an environment that promotes independence and positive outcomes, where individuals are supported to shape their own lives. What we do makes a real difference. Have you achieved as a minimum an NVQ level 2 (or similar) in Health and Social Care and like the sound of a working for a not-for-profit organisation, where flexibility is available with days and hours worked, and extensive training provided if you haven't already worked in a support work role before? Where not already attained, you will be supported to achieve a fully funded Level 3 NVQ in Health and Social Care. We have a comprehensive training programme that will enable you to earn while you learn. Due to the personal care nature of the role, only female applicantswill be considered for this position. What's on Offer? Pay rate of £12.23 per hour, plus additional allowance for 3 'sleep in' shifts worked Flexibility available with days and hours worked to fit around your life Working between 30 hours and 37.5 hours per week minimum, plus an additional 3 'sleep-in' shifts over a 6 week period Overtime and relief hours available Double pay for day hours worked on a Bank Holiday DBS and training paid for by the charity Generous annual leave - 30 days per annum inclusive of public holidays Enhanced sick pay after one years' service Key Responsibilities of the Support Worker Assistant Team Leader: Work across supported living houses across the Menai Bridge area Support the Team Leader in managing a team to ensure the highest quality of care is provided Assisting the Team Leader in rota management, compliance, and appraisals Supporting the training of new colleagues and arranging shadow shifts Implementing support plans for people joining our service Updating and revising care plans and risk assessments Planning new community opportunities and activities Completing weekly and monthly audits Support the individuals, helping them shop, go on trips out, visit family, attend activities etc. We operate on a 24/7 rota and as a team we cover day, evening, weekend shifts, and sleep ins Skills & Experience Required: As a minimum, achieved an NVQ Level 2 in Health and Social Care or similar qualification Ability to work flexibly on a rota shift pattern, including 3 'sleep-in' shifts every 6 weeks A full UK driving licenceas individuals we support have mobility vehiclesyou will need to drive Passion for making a positive difference to the lives of vulnerable people Willingness to undertake all identified training Patient, and calm and confident in challenging situations Effective and clear communication skills What's Next? If you have the enthusiasm and leadership skills to hit the ground running in this Support Worker Assistant Team Leader role, we would love to hear from you. APPLY NOW for immediate consideration. ARWEINYDD TM CYNORTHWYOL GWEITHWYR CYMORTH / YNYS MN / £12.23 YR AWR GORAMSER A BUDDION GWYCH A ydych yn danbaid dros gynnig gofal rhagorol a gwneud gwahaniaeth gwirioneddol i fywydau pobl eraill? Os felly, gallai'r swydd hon fel Arweinydd Tm Cynorthwyol Gweithwyr Cymorth fod yn berffaith ichi. Mae Tyddyn Mn yn sefydliad nid-er-elw ac yn elusen gofrestredig. Ers mwy na 35 mlynedd, rydym wedi darparu cymorth i oedolion ag anableddau dysgu a chanddynt amrywiaeth o anghenion. Rydym yn cynnig gofal a chymorth sy'n canolbwyntio ar unigolion mewn saith o leoliadau byw chymorth ar Ynys Mn, lle'r ydym yn creu amgylchedd sy'n hyrwyddo annibyniaeth a chanlyniadau cadarnhaol a lle caiff unigolion eu cynorthwyo i siapio eu bywydau eu hunain. Mae'r hyn a wnawn yn gwneud gwahaniaeth gwirioneddol. A oes gennych NVQ Lefel 2 (neu gymhwyster cyfwerth) fan leiaf mewn Iechyd a Gofal Cymdeithasol ac a ydych yn hoffi'r syniad o weithio i sefydliad nid-er-elw, lle gellir bod yn hyblyg gyda diwrnodau ac oriau gwaith a lle darperir hyfforddiant helaeth os nad ydych wedi gweithio mewn rl gwaith cymorth o'r blaen? Os nad ydych yn meddu ar y cymwysterau hyn, byddwch yn cael cymorth i ennill cymhwyster NVQ Lefel 3,wedi'i ariannu'n llwyr, mewn Iechyd a Gofal Cymdeithasol. Mae gennym raglen hyfforddi gynhwysfawr a fydd yn eich galluogi i ennill arian tra'n dysgu. Oherwydd natur y gofal personol sy'n rhan o'r rl, dim ond ymgeiswyr benywaidd a gaiff eu hystyried ar gyfer y swydd hon. Beth sy'n cael ei gynnig? £12.23 yr awr ynghyd lwfans ychwanegol ar gyfer 3 sifft 'cysgu i mewn' Gellir bod yn hyblyg o ran diwrnodau ac oriau gwaith i gyd-fynd 'ch bywyd Byddwch yn gweithio rhwng 30 awr a 37.5 awr yr wythnos fan leiaf, ynghyd 3 sifft 'cysgu i mewn' ychwanegol dros gyfnod o 6 wythnos Mae goramser ac oriau cyflenwi ar gael Cyflog dwbl am yr oriau a weithiwch ar Wyliau Banc Bydd yr elusen yn talu am hyfforddiant ac archwiliadau DBS Gwyliau blynyddol hael - 30 diwrnod y flwyddyn yn cynnwys gwyliau cyhoeddus Tl salwch ychwanegol ar l blwyddyn o wasanaeth Cyfrifoldebau hollbwysig yr Arweinyd