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Are YOU the Customer Service Leading Superhero We're Looking For? Who are you? Firstly, you're a fantastic Communicator with real empathy for those around you and the problems they have. You should be an action-taking, perfectly-comfortable-working-solo, kind and dedicated person who takes the role of making and keeping customers happy VERY seriously. You're reliable, flexible and excited for new challenges, you have a 'can-do, can-fix', positive attitude. Oh, and you're always on the lookout for ways to do things better, just because things were always done in a certain way, doesn't mean that that's how they should be done moving forward.. right? Who are we? We're a UK based, world-serving brand in the drink supplement space (Think, Red Bull... but we're not an energy drink) - we help our customers achieve more, win more and do more with our delicious tasting drinks, that are packed full of clinically-proven Nootropic ingredients ... (Yes, that word is something you'll need to know a lot about!) In addition, it's not just about making profit, because every sale we make will help feed and nourish a child for a year through our charitable partner - we've fortified more than 300 Million meals for malnourished children so far - we're exceptionally proud of this! We're 4 years old now and have been growing extremely fast - in fact we've TRIPLED in size the last year and as a result, we're expanding our team, again ... that's where YOU come in ... What's the gig? In this exciting, fast-paced role - it's your job to make sure our customers feel loved, heard and taken care of. We have customers all over the world, from all walks of life with issues and stresses just like the rest of us - but you're here to make sure that our products and services are not one of them. We're looking for a patient, empathetic and creative thinker to lead our customer satisfaction team, taking charge of all channels of communication with our customers - which includes written, voice and video - you should be able to communicate superbly via all of them. You'll be responsible for the smooth running of our everyday customer service, so be prepared that no two days will be alike. Not only should you not be afraid of a challenge, you should be excited to get stuck into one - we're a fast growing company, it comes with the territory. You'll be working closely with the rest of the team, will learn quickly and since you're on the front line - speaking with customers every day - you'll be feeding back what, as a business, we're doing great at, and where we need to improve. >> Did we mention that this opportunity also comes with hybrid working options, generous holiday, flexibility with hours and exciting challenges throughout? Well it does. Your Pedigree ? You should be able to demonstrate your experience with examples of previous success in the customer service and support industry, especially online (and ideally in ecommerce) and be able to tell us about your experience. ? You should possess outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers. ? You should be fluent in English, both in written and spoken format. ? You should be a fast-learner, and be excited to work in a team - yes you're a superhero - but it's not a solo-mission. ?You should be patient, kind and empathetic - it's so important, we've said it twice - Your role is to make and keep our customers happy! Are we talking to YOU? In short, we hope so! We're looking for a new partner here for the long term, there will be plenty of diverse work available for a long time to come and you'll grow quickly over that time.. so if your spidey-senses are tingling right now... Hit that apply button, let's chat.