Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region.
General
Since then, Affinion has rebranded to Tenerity and has over 2,000 partners worldwide, including many of the largest and most respected companies in the financial services, retail, travel, and ecommerce sectors.
In 2011, we merged with Affinion Group (based in the US), a global leader in customer engagement and loyalty solutions with over 40 years' experience.
Posted by Trapeze Recruitment Services Limited • £25K/yr to £26K/yr
You'll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues and maintain a healthy technology and security standard across your customers' technology stack.
Your day-to-day duties will be taking incoming escalated service requests from the Remote Support Engineers.
This includes the need to potentially attend client sites - for anything that cannot be resolved remotely.
The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.
Posted by New Ventures Recruitment Ltd • £60K/yr to £75K/yr
This is an exciting opportunity for an experienced Technica/Product/Infrastructure Consultant keen to learn new skills and expand your technical expertise into customers across many sectors., make a mark, and be part of an ambitious and growing team delivering innovative products and services.
Are you a Product / Technical Consultant / Infrastructure specialist seeking an opportunity to work with a global forward-thinking company that is at the forefront of transformational change based in Warrington,
To apply you will need to have an excellent understanding of complex IT Infrastructures along with strong experience in either a Technical Support or a Technical engineer role, a broad technology background, and a proven history of delivering projects to a wide range of customers in a fast-paced environment where you will be dealing with multiple objectives.
The Partner Compliance Specialist/Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.
This role demands a keen eye for detail, strong analytical skills, and a proactive and upbeat approach to prevent and address fraudulent behaviour.
You will be working as part of a team to deliver customer and technical service support with a focus on delivering great customer service.
Working in a busy Service Desk environment you will be an escalation point for support cases raised by our partners, which have not been resolved at first line.
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider.
Are you a capable, high-energy technician looking to make the next step in your IT career?
Do you have the enthusiasm, attitude, and energy for offering a first-class service?