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About the role This is a Seasonal Temp branch assistant role on a 12 week rolling contract basis. We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need. You will need A can do attitude A passion for customer service Be willing to go the extra mile Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Job specification Position: Customer Service Advisor Location: Llay Hours: Monday - Friday Salary: £24,000p/a Our client is a large manufacturer and are looking for an addition to their well-established team, the idea candidate will have previous Customer Service, Account Management experience. Duties: Ensure Customer orders are processed in a timely manner Cross-selling or up-selling our products as & when necessary Identify opportunities, produce leads, and book appointments for the sales teams while developing high-quality leads Proactively follow up with Customers in conjunction with key account managers Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required Work closely with the sales team to assist with their Customer's sales objectives Work effectively with all departments within the company to ensure customer requirements are met Customer service plays a key part of the day-to-day role which is in integral part of the business Respond to complaints from customers and give after-sales support when required Assist in managing non-financial data in electronic form and present reports as & when requested Regularly update customer database Skills and Qualifications: GCSE grade C or above or international equivalent Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred. Confident in liaising with internal and external customers. Familiarity in similar roles with CRM systems and practices Excellent communication and presentation skills. Strong telephone manners and listening skills Ability to multi-task, prioritise, and manage time effectively Ability to think independently, assumes accountability. Proven customer support experience or experience as a Customer service representative Please call Nicola at HR GO recruitment on or email